Privacy notice
A plain-language overview of how information submitted through this website is handled.
Information we collect
When you submit an enquiry, we collect the contact and organisational information you provide, the subject of your enquiry, and the technical information needed to operate and secure the website. Please do not submit passwords, identity documents, financial records or investigation evidence through the general enquiry form.
Why we use it
We use enquiry information to understand your request, perform an initial conflict and scope assessment, contact you about the matter, maintain a record of the interaction, and protect the website against misuse. We do not sell personal information.
Lawful handling
AVAKA handles personal information in line with applicable South African law, including the Protection of Personal Information Act. Information is limited to what is reasonably required for the stated purpose and access should be restricted to people who need it.
Retention and security
Enquiry records are retained only for as long as reasonably required for the interaction, legal obligations, conflict management and legitimate operational records. Appropriate organisational and technical safeguards should be applied, but no internet submission method can guarantee absolute security.
Your choices and rights
You may ask for access to, correction of, or deletion of personal information where the law allows. You may also object to certain processing or raise a concern about how information has been handled.
Third parties and links
The website may link to authoritative sources and mapping services operated by third parties. Their privacy practices apply when you leave this website. Information may be shared with service providers or professional advisers only where necessary and subject to appropriate safeguards.